Resources for Training / L&D
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101 More Great Games and Activities
$ 155.00
These group activities, icebreakers, energizers & closers cover topics such as career development, change, clarifying expectations, climate setting, communication, creativity, diversity, goal setting, interviewing, leadership, negotiation, problem solving & clarifying values. Ordered in the way they might be udsed during training programs & includes a selection guide.
101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques
$ 67.95
A variety of training and development interventions that can be put to use right now with frontline service employees.
101 Ways to Make Training Active 2nd Edition
$ 72.95
Includes 200 training tips that form the nuts-and-bolts of successful active training, incorporated into top ten lists that show how to build quality, activity, variety, and direction into your training programs.
15 Activities for Reinforcing Business Ethics and Values
$ 155.00
This book contains 15 easy-to-use activities that can be used to reinforce your companys ethics and values.
2009 Pfeiffer Annual Set: Training & Consulting
$ 220.00
A set of the two Pfeiffer Annuals for Consulting and Training.
25 Instruments for Team Building (Reproducible)
$ 155.00
Use these great REPRODUCIBLE diagnostics to measure and improve your team building.
25 Legendary Leadership Activities
$ 155.00
Whether you are a new or experienced leader, these development activities will help you reach your greatest potential.
25 Reproducible Activities for Customer Service Excellence
$ 155.00
Improve customer service skills with this REPRODUCIBLE collection of motivating and skill-building activities.
25 Role Plays To Teach Negotiation (Volume 2)
$ 155.00
Get participants thinking and acting like negotiation experts with these role plays. Includes FREE CD with 25 role plays from the popular first volume - 50 role plays in total!
50 Activities for Achieving Cultural Competence
$ 240.00
50 REPRODUCIBLE training activities and self-development exercises to prepare your personnel for international assignments and develop better understanding of cross-cultural communication.
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